| 1. Is it safe to use my credit or debit card on your website? |
| 2. What forms of payment do you accept? |
| 3. Can I order over the phone? |
| 4. Can I make a purchase from outside the US? |
| 5. How can I cancel or change my order? |
| 6. If I am not satisfied with my purchase, can I return or exchange it? |
| 7. Do you charge Tax on any item? |
| 8. What are cookies? Do I need to enable cookies on my browser to shop at BuyAndWalk.com? |
| 9. Do you have a catalog? |
| 10. How can I find more information about a specific item that is not shown on the website? |
| 11. When do you charge a credit card for an order? |
| 12. How long does it take to receive my order? |
| 13. Do you carry a specific brand/color/size/width? |
| 14. Do you offer express shipping? |
| 15. Do you ship to PO Boxes or Military APO/FPO addresses? |
| 16. Is it safe to submit sensitive information to your web site? |
| 17. When placing an order I get an error message stating that there has been an authorization failure. What went wrong? |
| 18. What are your store locations? |
| 19. Do you have any Privacy Policy statement? |
| 20. Which are the terms of use of your website? |
| 21. How can I know my shoe size and width? |
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| 1. Is it safe to use my credit or debit card on your website? |
|
| We are constantly working hard to keep this site completely safe, using the best up-to-date technology to ensure all your personal information is secure. BuyAndWalk.com use Secure Sockets Layer (SSL) to encrypt all the sensitive data between you and BuyAndWalk.com servers such as credit card information, billing address, shipping address, login password and help center questions. BuyAndWalk.com is a HACKER SAFE member, distinction that certifies our commitment with the highest security standards in the IT industry. ScanAlert's HACKER SAFE is a company that provides cutting edge auditing and security services meeting the highest published government standards. To you, it means that you are able to surf our web site and shop without having to worry about hackers and personal information being stolen. Please read the Safe Shopping section for further information. |
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| 2. What forms of payment do you accept? |
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| We accept major credit and debit cards (Visa, MasterCard, American Express , Discover) and if you have a PayPal account, there is no need to use your credit card, you can use your PayPal account to pay for your order. |
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| 3. Can I order over the phone? |
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| Not yet, though phone ordering is planned to be implemented soon. |
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| 4. Can I make a purchase from outside the US? |
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| Yes, you can purchase from all over the world but purchased goods can only be shipped within the US territory. Please read the Shipping and Delivery section if you need further information. |
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| 5. How can I cancel or change my order? |
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| For changing or canceling your order please contact our Customer Service Department immediately. Please be advised that some orders are shipped very soon after placement, it will not always be possible to make changes. |
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| 6. If I am not satisfied with my purchase, can I return or exchange it? |
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| You can return or exchange your purchase for up to 30 days from the purchase date. Products must be in the exact condition you receive them and in the original box. BuyAndWalk.com does not guarantee wear or tear or any damage unrelated to the manufacturer. Return shipping has absolutely no cost for you. We will provide you with a pre-paid domestic label to return the purchase. Please do not send your purchase back to the manufacturer. We will take care of everything. For exchanges, charge the same credit card for the purchase total of each new item. As always, BuyAndWalk.com will honor all promotions used toward your original purchase and will ship the new item(s) to you free of charge. Please read the Return and Exchange section if you need further information. |
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| 7 .Do you charge Tax on any item? |
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| BuyAndWalk.com is always working to provide you with the best shopping experience, that’s why we pay all the applicable sales tax for you, so you can enjoy no sales tax on every order you make. |
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| 8. What are cookies? Do I need to enable cookies on my browser to shop at BuyAndWalk.com? |
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| A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. In Buyandwalk.com you do not need to have cookies enabled. To enhance privacy measures, our site doesn’t use cookies, so you can navigate though our site without worrying about anything being installed or sent to your system. |
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| 9. Do you have a catalog? |
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| We have a wide catalog of products you can check through our website at www.buyandwalk.com |
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| 10. How can I find more information about a specific item that is not shown on the website? |
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| Contact us through our Help Center. One of our customer service associates will be happy to assist you. |
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| 11. When do you charge a credit card for an order? |
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| BuyAndWalk.com charges a credit card after verifying the order has been shipped. |
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| 12. How long does it take to receive my order? |
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| If purchased items are shipped Express, free to all Buyandwalk.com customers, allow 1 to 3 business days for receipt within the United States. You can change the shipping method while entering the delivery information at checkout. Please read the Shipping and Delivery section if you need further information. |
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| 13. Do you carry a specific brand/color/size/width? |
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| If you want to find a specific shoe, go to search, in the upper-left corner of the screen and type the specific brand, color, size, width or keyword describing the model, brand or shoe style and the search engine will find it for you. Also you can find the shoe you want through the Find It Fast when browsing our catalog of products. Just use the "Gender", "Size" and "Width" filters to find the appropriate shoe for you. |
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| 14. Do you offer express shipping? |
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| Express shipping is free for all BuyAndWalk.com customers. Additional shipping options are 2 Days shipping and Next Day shipping. If you would like to pay for expedited shipping, select that option when you fill the shipping information. Please read the Shipping and Delivery section if you need further information. |
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| 15. Do you ship to PO Boxes or Military APO/FPO addresses? |
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| No, we do not ship to PO Boxes or Military APO/FPO addresses. |
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| 16. Is it safe to submit sensitive information to your web site? |
|
| Yes. We are constantly working hard to keep this site completely safe, using the best up-to-date technology to ensure all your personal information is secure. BuyAndWalk.com use Secure Sockets Layer (SSL) to encrypt all the sensitive data between you and BuyAndWalk.com servers such as credit card information, billing address, shipping address, login password and help center questions. BuyAndWalk.com is a HACKER SAFE member, distinction that certifies our commitment with the highest security standards in the IT industry. ScanAlert's HACKER SAFE is a company that provides cutting edge auditing and security services meeting the highest published government standards. To you, it means that you are able to surf our web site and shop without having to worry about hackers and personal information being stolen. Please read the Safe Shopping section for further information. |
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| 17. When placing an order I get an error message stating that there has been an authorization failure. What went wrong? |
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| Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept (Visa, MasterCard, Discover, American Express) for credit card payment. |
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| 18. What are your store locations? |
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| BuyAndWalk.com does not have traditional store locations. Everything we offer can be purchased through our website at www.buyandwalk.com |
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| 19. Do you have any Privacy Policy statement? |
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| Yes, you can read our Privacy Policy statement for further information. |
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| 20. Which are the terms of use of your website? |
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| The terms of use of BuyAndWalk.com website can be found at the Terms of Use section. |
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| 21. How can I know my shoe size and width? |
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| Just by using our printable fitting chart to determine your actual size and width. All charts (for men, women and kids) can be found in our Fitting Chart page. |
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| Click here to go to BuyAndWalk.com Home Page |
